In our latest discussion with Capgemini, Unique’s CCO, Anshu Kotak, and Executive Vice President at Capgemini, Gareth Wilson, explore how Agentic AI is poised to fundamentally reshape the way banks operate.
The financial industry’s inherent complexity creates an opportunity for intelligent automation, and Agentic AI offers the ability to navigate that complexity in a way that delivers measurable value.
Capgemini’s Gareth Wilson underscores this point:
“Our opportunity is to navigate that complexity in a way that transforms the industry, creates value and accelerates that journey for today but also for the future.”
While much of the world is still grappling with how to deploy generative AI effectively, Agentic AI takes things a step further. It enables autonomous, goal-driven agents that work across workflows, from research and onboarding to remediation and monitoring.
This end-to-end automation is critical in financial services, where operational efficiency and compliance intersect. As discussed in the video, our approach focuses on:
Capgemini and Unique share a belief that transformation must be designed from the ground up: safely, responsibly, and with the end user in mind. True value emerges when AI systems integrate seamlessly into the workflows of financial professionals. As Anshu Kotak mentions:
“We don't want to just be another solution for the employees. We want to drive real adoption.”
As we continue to work together, our focus remains on helping banks harness Agentic AI not just to keep pace, but to lead the transformation of the financial landscape.